Privacy policy

Last updated: 23.2.2026

This Privacy Policy explains how Mum’s good with goods Oy, Ketunpesäntie 1, 21350 Lieto, Finland, collects and uses personal information when you visit, use, or make a purchase through mums.fi or retail.mums.fi.

We believe in honest design and honest communication. Your privacy matters to us, and we handle your information with care.

By using our websites, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we speak about personal information, we mean information that identifies you or can reasonably be connected to you. This does not include anonymous or de-identified data.

Depending on how you interact with us, we may collect:

Contact details such as your name, billing address, shipping address, phone number, and email address.

Payment details such as payment method information and transaction confirmations. Payments are processed securely by trusted payment providers.

Account details such as login information, saved preferences, and order history if you create an account.

Order information including products viewed, added to cart, purchased, returned, or cancelled.

Messages and communication when you contact us for customer service or wholesale inquiries.

Technical information such as IP address, browser type, device information, and how you navigate our websites.

How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe to updates, apply for wholesale access, or contact us.

We automatically collect certain information through cookies and similar technologies when you browse our websites.

We may also receive information from service providers such as Shopify, payment processors, shipping partners, and analytics tools so that we can operate our store smoothly.

How We Use Personal Information

We use your information to process your orders, arrange shipping, manage payments, and handle returns or exchanges.

We use it to communicate with you about your order, answer your questions, and provide customer support.

We may use information to improve our websites, understand what our customers love, and create a better shopping experience.

If you have given your consent, we may send you newsletters or updates. You can unsubscribe at any time.

We may also use information to comply with legal obligations, prevent fraud, and protect our customers and our business.

How We Share Personal Information

We share personal information only when necessary to run our business responsibly.

This includes trusted partners such as Shopify, payment processors, shipping companies, IT providers, and marketing tools.

We may share information if required by law or to respond to legal requests.

We do not sell your personal information.

Relationship with Shopify

Our online stores are hosted by Shopify. Shopify processes certain personal information in order to provide and improve its services. Information submitted on mums.fi or retail.mums.fi may be shared with Shopify as necessary to operate the store.

You can read more about Shopify’s privacy practices in Shopify’s Privacy Policy.

Cookies

We use cookies and similar technologies to make our websites work properly, to understand traffic, and to improve your experience.

You can manage cookie settings in your browser at any time.

Data Retention

We keep your personal information only as long as needed to fulfill the purposes described in this policy, including processing orders, meeting legal obligations, resolving disputes, and maintaining our records.

Security

We take reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Children’s Data

Our websites are not intended for children, and we do not knowingly collect personal information from children.

Your Rights

If you live in the European Economic Area or the United Kingdom, you have rights under data protection laws. These may include the right to access, correct, delete, restrict, or object to the processing of your personal information, as well as the right to data portability.

To exercise your rights, please contact us at info@mums.fi. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your information may be processed outside your country of residence. Where required, we use appropriate safeguards to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Mum’s good with goods Oy

Ketunpesäntie 1

21350 Lieto

Finland

Email: info@mums.fi

For the purposes of applicable data protection laws, Mum’s good with goods Oy is the data controller of your personal information.